CUSTOMER SERVICES

Customer Service Efficiency Training

CUSTOMER SERVICES TRAINING

You have introduced a new technology in your company and need qualified employees? The digicon Academy contributes to the qualification of your executives, engineers, technicians and operators with seminars, workshops and training courses. We backup you on current topics and technology in the fields of processes, automation systems and heating know-how. With international conferences and congresses, we support the exchange of expertise at expert level.

As a company, you secure your economic success by investing in training and further education. You promote the knowledge as well as the motivation and commitment of your employees which in turn strengthens your efficiency and global competitiveness. As an education service provider, the digicon Academy is your long-term partner and companion, the common goal is your enduring and solid development.

Level 1 - BASIC TRAINING

Description

Additive Manufacturing „3D-Printing“ becomes more and more important. During the last 5 years, this technology has changed from pure prototyping technology to serial production technology. In the frame of this training the potentials and the restrictions of this young technology will be shown and the current state of the art and next generation processes and technologies will be explained.

Audience

This training aims on employees and managers of production companies, which would like to get first information on this technology and will think about considering additive manufacturing.

Benefits

The training will give you an overview of 3D printing technology and the basic functions of generative manufacturing processes. The most common manufacturing processes and materials available on the market will be introduced, as well as the possibilities and freedom of component design.

Methods

digicon Academy provides a focused, practically and economically oriented knowledge transfer in the form of seminar lectures and field tests on samples. The involved trainers are highly qualified and experienced key players.

Content – Theory & Practice

  • Basics on additive manufacturing technologies
  • Potentials and challenges
  • Process chain of additive manufacturing
  • Best practise and benchmark examples in industry for getting an input for your further applications
  • Business models and potentials for implementation of the technology in an industrial environment

Training Type

Classroom

Duration

1 day

Price on request

REGISTRATION

Description

For everybody, who has already basic experiences in additive manufacturing, the question of “how can I use this technology for my company?” will occur. The answers for this question will be given in this training.

Audience

This training aims on employees and managers of production companies, which wouldn´t not like to do the initial failure by taking the next step in implementing additive manufacturing in the company.

Prerequisites

Basic know-how in 3D- printing

Benefits

In the practical part of the training you will experience our professional industrial printers in action. Here we will introduce you to the FDM and SLA printing processes. You will be given the opportunity to start printing for a simple STL file and to adjust the software.

Content – Theory & Practice

  • Product development and data preparation for additive manufacturing
  • Quality assurance and control in additive manufacturing
  • Process selection and technical-economic evaluation
  • Economic consideration of the procedures, liability problems for the producer
  • Introduction of additive methods and processes into the operational production environment and the necessity of operational infrastructure
  • Environmental and occupational safety issues
  • Practical exercises to get to know and use different additive manufacturing processes

Methods

digicon Academy provides a focused, practically and economically oriented knowledge transfer in the form of seminar lectures and field tests on samples. The involved trainers are highly qualified and experienced key players.

Training Type

Hands on

Duration

2 days

Price on request

REGISTRATION

Description

Additive Manufacturing (3D-printing) offers new possibilities of designing parts and products. But often nobody takes the design rules into account, because there are also design rules available like for casting or milling. Or designers got a basic training and have no idea how to applies these rules. By taking them not into account this will have a big impact in process stability and therefore, on manufacturing coasts. For counteracting to this approach these training deals with the dedicated tools and methods for reaching the full potential of additive manufacturing.

Audience

This training aims on designers and engineers, which would like to reach the full potential of additive manufacturing. However, production engineers are also welcome to attend the seminar, as it will certainly contribute significantly to a better understanding of "customer requirements".

Benefits

The seminar provides an education in design with a strong focus on additive manufacturing. Participants are given a broad overview of the possibilities and risks involved in the application of 3D printed components and this basic knowledge is transferred to operational processes and problems.

Methods

digicon Academy provides a focused, practically and economically oriented knowledge transfer in the form of seminar lectures and field tests on samples. The involved trainers are highly qualified and experienced key players.

Content – Theory & Practice

  • Product development for additive manufacturing
  • Design guide lines for additive manufacturing
  • Lightweight design and functional integration
  • Bionic
  • Functional oriented designing (FOD)

Training Type

Classroom or Customized

Duration

1 day

Price on request

REGISTRATION

Description

Resource efficiency plays an important key role in sustainable lightweight construction, and OEMs, suppliers and material manufacturers are all in demand. Day by day designers have to handle new challenges for getting parts and components more powerful and more efficient. One possibility for that is, applying lightweight design and functional integration. Within this seminar, the basics of different approaches will be shown and explained for reaching rising requirements in future.

Audience

This training aims on designers and engineers, which would like to reach requirements for future parts and products.

Benefits

Innovative materials and the development of new manufacturing technologies are urgently required for the production of high-performance structural components. This course shows which lightweight materials are increasingly being used in mixed construction methods and which enable increased functional integration, thus facilitating the achievement of the required properties.

Methods

digicon Academy provides a focused, practically and economically oriented knowledge transfer in the form of seminar lectures and field tests on samples. The involved trainers are highly qualified and experienced key players.

Content – Theory & Practice

  • Basics in lightweight design
  • Material selection
  • Bionic
  • Topology-Optimization
  • Form optimization
  • structural optimization
  • Functional integration

Training Type

Classroom or Customized

Duration

2 days

Price on request

REGISTRATION

Description

Additive manufacturing shows a high potential for different industries. One of the key players is aerospace industry. But producing serial parts for rockets or aircrafts is linked with a high effort of certification. Within this training the attendees get first information about requirements, number of samples and parts and how to handle and solve all these topics shall be given.

Audience

This training aims on designers and engineers, which would like to get first information on how to be a producer or supplier for aerospace parts made by additive manufacturing.

Benefits

Optimized performance of measurements for aerospace

Methods

digicon Academy provides a focused, practically and economically oriented knowledge transfer in the form of seminar lectures and field tests on samples. The involved trainers are highly qualified and experienced key players.

Content – Theory & Practice

  • Introduction in the topic of certification
  • Types of certification
  • Example of requirements of aerospace industry
  • Examples of certification for aerospace industry

Training Type

Classroom or Customized

Duration

1 day

Price on request

REGISTRATION

Description

The Machinery Directive 2006/42/EC (official title: Directive 2006/42/EC of the European Parliament and of the Council of 17 May 2006 on machinery and amending Directive 95/16/EC (recast)) has been binding not only since its recast of 29 December 2009. Nevertheless, practice shows that suppliers of machinery and equipment have not always complied with the resulting obligations in recent years. This situation is even more acute in the case of machines and systems that have grown "organically", so to speak, or that have been built or modified by the operator. In many cases, a completely heterogeneous and incomplete documentation status is apparent here and the validity of existing declarations of conformity can be questioned.

Audience

Manufacturer or operator of machines and plants

Benefits

The participants of the seminar will be able to evaluate the status of machines and plants regarding CE conformity and to carry out the necessary measures to achieve conformity.

Methods

digicon Academy provides a focused, practically and economically oriented knowledge transfer in the form of seminar lectures and field tests on samples. The involved trainers are highly qualified and experienced key players.

Content – Theory & Practice

  • The "new" Machinery Directive 2006/42/EC with its major changes
  • The scope of application in individual cases, including
    • machines and plants
    • Safety components
    • Incomplete machines
    • Spare parts
  • Other sub-items as required by the client
    • Conversion or modification of machines and equipment
    • Manufacturer requirements
    • The conformity assessment
    • Documentation
    • The CE-Organization
    • The integration of the CE-Organization into a quality management system

Training Type

Classroom or Customized

Duration

1 day

Price on request

REGISTRATION

Description

Mechanical joining technology represents a key technology in modern car body construction, especially in lightweight automotive construction. In order to achieve the specified lightweight construction targets, more and more vehicle manufacturers are relying on a multi-material design in which lightweight materials such as aluminum and magnesium alloys are used in non-critical zones, while high-strength and press-hardened steels are used in safety-relevant areas. The challenge of using different materials lies in the connection of the joining partners. Due to different material properties, thermal joining processes such as spot or inert-gas welding are often not applicable. However, by means of mechanical joining processes in which the components to be joined are locally plastically deformed (e.g. self-piercing riveting, clinching), these lightweight materials can be joined together, resulting in a number of advantages.

Audience

The seminar is aimed at young engineers or newcomers as well as people with practical experience. Decision-makers in the commercial sector receive a sound technical basis for purchasing or investment decisions.

Benefits

With this seminar we give a comprehensive and practice-oriented overview of the individual topics of mechanical joining and highlight relevant basics as well as the latest trends. You will learn the basics of mechanical joining, in particular of self-pierce riveting, and receive an introduction to the possibilities of joining simulation using the example of self-pierce rivet simulation.

Methods

digicon Academy provides a focused, practically and economically oriented knowledge transfer in the form of seminar lectures and field tests on samples. The involved trainers are highly qualified and experienced key players.

Content – Theory & Practice

  • Method of mechanical joining
  • Self-pierce riveting and hybrid joining (self-pierce riveting with gluing)
  • Materials, tools and tool concepts
  • Outlook on innovative technologies
  • Introduction to punch rivet simulation and possibilities of material modelling
  • Measuring technologies, evaluation of components with regard to joinability
  • Quality criteria for joints
  • Independent execution of FE punch rivet simulations
  • Determination of material characteristics, real joining of the previously simulated joint, determination of the essential quality characteristics of a joint, comparison of the results of the simulation model with the real joints
  • Analysis of the most important influencing parameters for the simulation model and presentation of optimization possibilities for real production

Training Type

Theory and practical course with hands-on or individual course

Duration

3 days

Price on request

REGISTRATION